By scheduling an appointment with Your Friendly Neighborhood Computer Guy, you are agreeing to be bound by these Terms of Service. When we speak of “YFNCG,” “we,” “us,” and “our,” we mean Your Friendly Neighborhood Computer Guy Inc. When we speak of “Terms” or “TOS” we mean these Term of Service. If you do not fully agree with these Terms, you are prohibited from scheduling an appointment with us.
2. Terms of Service Modifications
We may revise these Terms at any time without notice. By scheduling an appointment with us you are agreeing to be bound by the version of these Terms that is posted on our official website at the time of scheduling your appointment.
3. Scheduling and Pre-Authorizations
At the time of scheduling your appointment we will submit a pre-authorization on your card for the estimated cost of your service, as well as any requested materials, which will place a hold on those funds. The funds will be captured on the day of the appointment or six days from the date of the pre-authorization, whichever comes first. At times, YFNCG may deem it necessary to capture the authorization sooner. If for any reason the pre-authorization is declined at the time of scheduling your appointment, then we may charge your card for up to the amount for two hours of service plus any requested materials. If your billing method is declined, we will contact you to correct any errors in your billing method or for you to provide another billing method. If you are unable to provide a billing method that is approved when a pre-authorization is submitted prior to your appointment, then your appointment may be automatically canceled. If we are unable to successfully run the pre-authorization within one hour of scheduling your appointment, then we may not be able to honor your original appointment date and time, in this event a new date and time may be offered to you; a cancelation of your appointment at this time is still subject to our normal cancellation policy as outlined under point 4 in these Terms.
Cancellations made 72 or more hours prior to the start of your appointment window may result in a $39 Cancellation Fee. Cancellations made less than 72 hours before the start of your appointment window, as well as any missed appointments or no shows, may be billed the one hour minimum. Cancellations made due to a technician’s late arrival will not be subject to the one hour minimum or any cancellation fee only in the event that the technician arrived more than one hour after the end of the confirmed appointment window.
5. Changes to Appointments
At times we may be able to accommodate change requests. If we are able to, a rescheduling fee may be billed, this fee will not exceed $50. In the event that you request a change to your appointment date and/or time and we are able to accommodate this request we will adjust the date and/or time of your appointment. However, the 72 hour cancellation window will not change to reflect the new appointment date and/or time. Any cancellations will still be handled according to our standard cancellation policy in relation to the date and time of your appointment when first scheduled. At times YFNCG may contact you to reschedule your appointment based on events outside of our control, such as severe weather, car troubles, illness, governmentally imposed restrictions or other reasons. No rescheduling fee would be billed if YFNCG has asked you to reschedule your appointment.
Unless otherwise agreed upon prior to the appointment, our services will be billed at the rate of $199/hour for residential services and $299/hour for business services. Expedited services may be billed at a higher rate for either residential or business locations. There is a one hour minimum for all appointments. Any time in addition to the first hour will be prorated. Any materials will be billed to your payment method on file.
7. Confirmation of Your Appointment
Once your appointment has been scheduled you will receive a text message and/or an email message from us including the date of your appointment as well as a request to agree to these Terms. Your response of “Yes” is required to confirm your appointment. If you do not respond before your appointment then your appointment may be automatically canceled. If we do not receive a valid response of “Yes” from you within one hour of scheduling your appointment we may not be able to honor your original appointment date and time, in this event a new date and time may be offered to you; a cancelation of your appointment at this time is still subject to our normal cancellation policy as outlined under point 4 in these Terms.
8. Phone Consultations
A free phone consultation may be offered to assist you in preparing for your appointment. Having the phone consultation forfeits your rights (as outlined above in point 4) to cancel your appointment without paying a one hour minimum no matter how far in advance the appointment is cancelled. A free phone consultation has a maximum time limit of ten minutes. Any time spent on the phone consultation in excess of ten minutes will be appended to the time of your appointment and billed at the same rate.
9. Coronavirus (COVID-19) Precautions
Due to the spread of COVID-19 you must wear a mask or other mouth and nose covering during the entirety of your appointment as well as maintain a minimum distance of six feet from the technician at all times. Failure to abide by these safety standards may result in our technician being unable to assist you and may result in a $500 hazard fee being charged.
10. Billing and Late Payments
After the appointment, any balance owed will be charged to your payment method on file. If we are unable to process your payment for any reason, we will contact you. If the entire balance owed is not paid in full within 48 hours of our contacting you to inform you that your billing method on file has been declined, then a $10 late fee may be added to your total bill for every day that there has been a balance owed. If for any reason you are unable to pay your balance in full at the time your appointment is finished, we reserve the right to charge your billing method for smaller amounts which will be applied to your balance owed. We may continue to charge various amounts until your balance is paid in full.
We do not apply for or obtain permits or any other legal requirements. If any such steps are required prior to beginning your project, then it is your responsibility to obtain such prior to your appointment.
Except as specifically set forth in these terms, there are no representations, guarantees, warranties, or conditions to these Terms, express, implied, statutory or otherwise, regarding any matter, including any implied warranties or conditions of quality, workmanship, safety, legal compliance or fitness for a particular purpose. Without limiting the generality of the foregoing, you acknowledge that your scheduling an appointment with us is based upon your own assessment of YFNCG and not on any reliance on anticipated or projected results, and that such an appointment may not result in the accomplishment of any specific goals.
No refunds will be issued for any services, materials, fees or penalties that have been charged in accordance with these Terms of Service.
Any issues related to your appointment must be reported to us within 72 hours of the appointment. If you contact us to dispute the work done by a tech during an appointment that took place within the last 72 hours, we will offer to initiate an internal dispute on your behalf. If you choose to open a dispute, we will collect information from you related to your side of the dispute including any evidence you may have. This will be reviewed by our management. After reviewing all available evidence, we will make a good-faith decision in light of all evidence and these Terms. We will follow up with you on the verdict, generally within 3 to 5 business days. Due to the cost incurred and time involved in handling these disputes, you may be charged a fee for initiating a dispute that is later closed in favor of the tech, this fee will not be greater than the total cost of your appointment. If the dispute is resolved in your favor then no such fee would be imposed.
15. Chargebacks / Fraud
If after paying via credit or debit card you chargeback some or all of the amount billed without a valid basis to do so as deemed valid by YFNCG, your chargeback may be disputed and you may be billed an additional $250 fee which covers the additional cost and time involved in handling such disputes. Should this fee also be charged back, it may also be disputed and you may be billed an additional $250 fee. This may also be the case with any further chargebacks.
16. Risk or Danger
If there is an above average level of risk or danger posed to the technician or any other party as determined sufficient by YFNCG, we may either cancel your appointment or end it early. Normal billing policies as outlined in these Terms still apply.
17. Events Outside of YFNCG’s Control
If for any reason outside of YFNCG’s control the technician is not able to make it to your appointment on time, such as but not limited to car trouble, severe weather, illness, governmentally imposed restrictions or other similar events, YFNCG will inform you of alternative appointment dates and times. As mentioned in point 5, no fee would be imposed for rescheduling at the request of YFNCG. Cancelations for reasons outside of YFNCG’s control may still be billed based on our normal cancelation policy as outlined in these terms.
18. Governing Law
Any claim relating to YFNCG shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.